The Avaya Collaboratory provides secure application platform where Java programmers or non programmers such as business analysts can develop and dynamically deploy advanced collaboration capabilities that extend the power of Avaya Aura®. These new services are deployed via Avaya Breeze™.
Avaya Breeze™ provides the following benefits:
Services that deploy on Avaya Breeze™ can be categorized as follows. A given service can fall into more than one category. The categories are not mutually exclusive.
All incoming and outgoing calls between the PSTN and the enterprise can take full advantage of Call Intercept services that run on Avaya Breeze™. This is true regardless of the type of endpoint (H.323 or SIP) and the type of trunk (ISDN or SIP). Station-to-station calls within the enterprise cannot invoke Call Intercept services even if the endpoints are SIP endpoints. There are two types of Call Intercept services:
Outbound Calling services can initiate calls to phone numbers for the purpose of playing prerecorded announcements and optionally detecting button presses from the called phone.
The Multi-channel Broadcast service is an example of an Outbound Calling service.
HTTP-invoked services perform some action on receipt of an incoming HTTP request. For example, when it receives an incoming HTTP request, the Dynamic Team Formation service creates a Scopia video conference, then sends the conference URL to specified email and / or SMS recipients.
The Multi-channel Broadcast service is another example of an HTTP-invoked service.
The Collaboration Bus is a core module within Avaya Breeze™ that enables services to send messages to other services for the purpose of leveraging the functionality of the other services.
Collaboration Bus-invoked services perform some action when they receive a message from another service on the Collaboration Bus. The email connector service is an example of a Collaboration Bus-invoked service.
Want to know more about what a Collaboratory contains and how to use it? Download and scan the following User Guide.
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